Last Updated: September 2, 2026

At My Seven Ocean, we aim to provide quality products and a positive customer experience. This Refund & Returns Policy explains the general guidelines regarding returns, exchanges, and refunds for purchases made through our website or applicable sales channels.

1. Returns

Customers may request a return for an eligible product if it is:

• Damaged or defective upon delivery
• Incorrectly shipped
• Significantly different from the product description

Products must generally be returned in their original condition, including original packaging and accessories, where applicable.

Certain products may not be eligible for return due to their nature, safety requirements, or applicable laws.

2. Return Requests

To request a return, please contact us with:

• Order number
• Customer name
• Product name
• Reason for the return
• Photos or other supporting information, if the product arrived damaged or defective

Our team will review the request and provide instructions regarding the next steps.

3. Refunds

Once an approved return is received and inspected, we will determine whether the product qualifies for a refund.

If approved, the refund will generally be issued to the original payment method used for the purchase.

The time required for a refund to appear in your account may depend on your payment provider or financial institution.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.

We may request photographs or other information to help us evaluate the issue and determine the appropriate resolution.

Depending on the circumstances, the resolution may include a replacement, return, refund, or another appropriate remedy.

5. Non-Returnable Products

Certain products may not be eligible for return, including products that:

• Have been opened or used where health or hygiene concerns apply
• Cannot be safely resold
• Are personalized or specially ordered
• Are otherwise excluded under applicable return policies or laws

Vitamins, supplements, personal-care, and other consumable products may be subject to additional return restrictions.

6. Exchanges

Where applicable, exchanges may be offered for eligible products that are damaged, defective, or incorrectly shipped.

Exchange availability depends on product availability and the circumstances of the request.

7. Shipping Costs for Returns

If a return is approved because an item was damaged, defective, or incorrectly shipped, My Seven Ocean may provide an appropriate return solution.

For other returns, any applicable return shipping costs may be the responsibility of the customer unless otherwise required by applicable law or stated at the time of purchase.

8. Marketplace Purchases

Some My Seven Ocean products may be sold through third-party online marketplaces, including Amazon.

For purchases made through a third-party marketplace, the marketplace’s applicable return, refund, and customer-service policies may also apply.

Customers should follow the return instructions provided by the marketplace where the purchase was completed.

9. Changes to This Policy

My Seven Ocean reserves the right to update this Refund & Returns Policy from time to time.

Any changes will be posted on this page with the revised “Last Updated” date.

10. Contact Us

If you have questions regarding returns or refunds, please contact us:

My Seven Ocean
7901 4TH ST N
ST. PETERSBURG, FL 33702
United States

Email: 111.mysevenoceanllc@gmail.com
Phone: +17865353655